Clear & Reliable Shipping Information

1. Shipping Coverage

We currently offer shipping within the United States, subject to product availability, destination eligibility, product characteristics, carrier requirements, and applicable transportation restrictions.

Not every product is necessarily available for delivery to every U.S. location. Shipping availability may vary depending on the product and destination.

Where shipping information is available online, the applicable shipping option and charge will be presented during the purchasing process or checkout.

2. Transportation Methods

The transportation method used for an order depends on the product, shipment size and weight, destination, carrier requirements, and applicable transportation restrictions.

3. Shipping Costs

Shipping charges may vary depending on the product and delivery requirements.

Standard shipping rates:

• $75 shipping for orders under $2,000.
• Free shipping for orders of $2,000 or more.

Shipping charges may also be affected by:

• Product size and weight
• Quantity ordered
• Delivery destination
• Transportation method
• Carrier requirements
• Freight or special handling requirements

If a product requires special freight arrangements, oversized delivery, or other special handling, the applicable delivery requirements and any additional charges may need to be confirmed before shipment.

4. Order Processing

Orders are generally processed during regular business days, Monday through Friday, excluding applicable U.S. holidays.

Standard handling time is generally 1–2 business days after payment and required order information have been successfully received.

Orders are processed Monday through Friday, excluding applicable U.S. holidays. Handling time is separate from carrier transit time and does not include the time required for transportation after the order has been shipped.

Processing may take longer when:

• Additional order information is required.
• Freight transportation must be arranged.
• The order contains oversized or heavy equipment.
• Special delivery arrangements are required.
• A product requires additional availability confirmation.

Processing time does not include carrier transit time.

5. Estimated Delivery Times

Delivery time depends on the product, destination, transportation method, carrier, and applicable delivery arrangements.

Where a product qualifies for standard ground shipment, estimated carrier transit may generally range from 2–7 business days after handling.

This estimate does not necessarily apply to large propane tanks, heavy equipment, freight shipments, or products requiring specialized transportation.

6. Freight & Oversized Products

Some propane tanks, cylinders, equipment, and related products are large, heavy, oversized, or otherwise unsuitable for standard parcel delivery.

These products may require:

• Freight transportation
• Specialized carrier service
• Commercial delivery arrangements
• Additional delivery coordination
• Special unloading arrangements

Customers purchasing large or heavy equipment should ensure that the delivery location is capable of receiving the shipment and that any necessary access or unloading arrangements are available.

Where freight coordination is required, additional delivery information may be communicated before shipment.

7. Tracking Information

When tracking is available, tracking information may be provided after the order has been shipped.

For freight shipments, tracking and delivery updates may be provided through the applicable freight carrier.

Carrier tracking information is subject to the carrier's own tracking systems and updates.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify:

• Recipient or business name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Contact telephone number where requested

We are not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

9. Delivery Delays

Delivery may be affected by circumstances outside our control, including:

• Carrier delays
• Severe weather
• Transportation disruptions
• Holiday shipping volume
• Incorrect or incomplete delivery information
• Freight scheduling
• Regional delivery restrictions
• Carrier capacity or operational issues

If a shipment is delayed, customers may contact us using the information provided on this page.

10. Damaged Shipments

Customers should inspect shipments when they are delivered, particularly when receiving large or freight-delivered equipment.

If a product appears to have been damaged during transportation, document the condition of the shipment and contact us as soon as reasonably possible.

Where appropriate, please provide:

• Order number
• Description of the damage
• Photographs of the product and packaging
• Delivery information
• Relevant carrier documentation

Damage claims may be subject to applicable carrier procedures and the terms of our Returns & Refunds Policy.

11. Lost or Missing Packages

If tracking indicates that a shipment has been delivered but you cannot locate it, first check the delivery location and contact the carrier where appropriate.

If the shipment remains missing, contact us with your order information so we can assist with the matter.

Freight customers should contact us promptly if a shipment does not arrive within the applicable estimated delivery period.

12. Undeliverable Shipments

A shipment may become undeliverable if:

• The delivery address is incorrect or incomplete.
• The carrier cannot reasonably access the delivery location.
• The recipient refuses delivery.
• The delivery location cannot safely receive the shipment.
• The carrier determines that additional arrangements are required.

Additional shipping, return, or delivery costs may apply where permitted by the applicable order and circumstances.

13. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped.

Once an order has entered processing, been shipped, or been assigned for freight transportation, changes or cancellations may not be possible.

Applicable cancellation, return, and refund conditions are governed by our Returns & Refunds Policy.

14. Shipping & Transportation Restrictions

Certain propane tanks, cylinders, equipment, and related products may have transportation restrictions based on their size, weight, configuration, destination, carrier requirements, or applicable transportation rules.

We do not represent that every product is available for delivery to every U.S. location.

Where shipping is unavailable for a particular product or destination, the customer may be contacted where appropriate before shipment.

15. Customer Responsibility

Customers are responsible for ensuring that:

• The delivery address is accurate and complete.
• Someone is available to receive the shipment when required.
• The delivery location is suitable for the ordered product.
• Necessary site access is available for large or heavy products.
• Any necessary unloading arrangements are available.
• Products are handled and used in accordance with applicable requirements after delivery.

Propane tanks, cylinders, equipment, and related products may be subject to applicable federal, state, and local requirements. Customers are responsible for determining and complying with requirements applicable to their intended use, location, installation, transportation, and handling.

16. Related Policies

Customers should review the following website policies before placing an order:

17. Contact Us

If you have questions about shipping, delivery, freight arrangements, transportation, or an existing order, please contact us.