Returns & Refunds

Propane LP At Sunoco Station LLC accepts returns for eligible defective and non-defective products, subject to the requirements of this policy.

Return requests must be submitted within 30 calendar days from the date the product is delivered.

Products returned after the applicable 30-day return period may not be eligible for a refund or exchange.

A product may be eligible for return when the return request is submitted within the applicable return period and the product meets the conditions described in this policy.

Returns may be accepted for circumstances including:

• The customer changed their mind about the purchase.
• The product arrived damaged.
• The product is defective.
• The wrong product was supplied.
• The product does not match the order.
• Another return reason is approved by us under the applicable order terms.

All returns require prior contact with our customer service team before the product is shipped back.

Our standard return policy applies to new products only.

To qualify for a standard return, the product should be:

• New and unused.
• In its original condition.
• Returned with applicable original packaging where reasonably available.
• Returned with included components, accessories, manuals, or documentation where applicable.
• Free from damage caused by customer use, misuse, modification, or improper handling.

Customers must contact us before shipping a product back. Unauthorized returns may be delayed or refused.

Standard return shipping costs are the customer's responsibility.

Customers returning an eligible product by mail should use an appropriate shipping service and retain proof of shipment and tracking information.

For products that arrive damaged, are defective, or were supplied incorrectly, please contact us before arranging the return so that we can review the situation and provide applicable instructions.

An approved standard return may be subject to a 15% restocking fee based on the product price.

Where applicable, the restocking fee will be deducted from the eligible refund amount.

Once an approved return has been received and inspected, we will determine the applicable refund amount.

Approved refunds are processed to the original payment method used for the purchase, unless another method is required or agreed upon.

We generally process approved refunds within 5 business days after the return has been received, inspected, and approved.

The amount refunded depends on the applicable return circumstances and the condition of the returned product.

For standard customer-initiated returns, the applicable 15% restocking fee and customer-paid return shipping costs may reduce the amount ultimately refunded.

Original outbound shipping charges may not be refundable for standard customer-initiated returns.

If a product was supplied incorrectly, arrived damaged, or is defective, contact us before returning the product so the appropriate resolution can be determined.

Exchanges are available for eligible products, subject to product availability and return approval.

Customers requesting an exchange should contact us before sending the product back.

If the requested replacement product is unavailable, we may process an eligible refund instead.

If your shipment arrives visibly damaged, please document the condition of the package and product as soon as reasonably possible.

Contact us before returning the product and provide photographs or other information if requested.

We will review the reported damage and determine the appropriate resolution based on the circumstances of the shipment and product.

If you receive a defective product or a product different from the product ordered, contact us before returning it.

We may request photographs, order information, product details, or other information necessary to evaluate the issue.

Where a return is approved, we may provide a replacement, exchange, refund, or another appropriate resolution.

A return may be refused or excluded when the applicable requirements are not met.

• Return requested more than 30 calendar days after delivery.
• Product has been used, installed, modified, or altered.
• Product has been damaged after delivery through customer use or handling.
• Required components or accessories are missing.
• Product cannot reasonably be identified with the original order.
• Return is shipped without prior authorization.
• Product is otherwise identified as non-returnable in the applicable order terms.

Nothing in this policy is intended to limit or exclude any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides a customer with rights or remedies that differ from this policy, those legal requirements will apply.

Information provided during a return, exchange, damage claim, or refund request may be used to identify your order, process your request, communicate with you, and maintain appropriate business records.

Please review our Privacy Policy for additional information about the handling of personal information.

We may update this Returns & Refunds Policy from time to time to reflect changes in our products, business practices, services, or applicable requirements.

The latest version will be posted on this page and identified by the updated date shown at the top of the policy.

Customers can review the following policies for additional information: