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Return & Refund Policy

Effective Date: November 2025
Last Updated: November 2025

At Propane LP At Sunoco Station, we are committed to providing clear, fair, and compliant return and refund procedures. Because propane tanks and related equipment are regulated safety products, all returns must strictly comply with transportation regulations and safety standards.

1. Return Eligibility

Customers may request a return within 28 calendar days from the date of delivery.

To be eligible for return, products must meet all of the following conditions:

  • Unused and in original, undamaged condition

  • Returned in original packaging

  • Propane tanks must be completely empty, sealed, and safe for transport

  • Accompanied by valid proof of purchase (invoice or order confirmation)

Non-Returnable Items

For safety and regulatory reasons, the following items cannot be returned:

  • Used or filled propane tanks

  • Custom-made or built-to-order products

  • Clearance or discounted items

  • Installed, opened, or used accessories

These exclusions are required to comply with hazardous materials transport laws and industry safety standards.

2. How to Initiate a Return

To request a return, please contact us within the 28-day return window:

📧 Email: info@sunocopropanelp.com

Please include:

  • Order number

  • Reason for return

  • Photos of the product and packaging (where applicable)

Once reviewed, a Return Authorization (RA) and return instructions will be issued. Returns sent without prior authorization cannot be accepted.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to a verified error on our part

  • All returned items must comply with hazardous materials shipping regulations, including tanks being empty and sealed

  • We strongly recommend using a trackable and insured freight carrier

Items received in used, damaged, or improperly shipped condition may be rejected and returned at the customer’s expense.

4. Refund Processing

After the returned item is received and inspected, we will notify you of approval or rejection.

Approved Refunds

  • Issued to the original payment method

  • Processed within 7–11 business days

  • Original shipping fees are non-refundable unless the return results from our error

5. Restocking Fee

  • A 15% restocking fee applies to approved, customer-initiated returns not caused by seller error

  • No restocking fee applies if the return is due to our mistake (incorrect item or verified defect)

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide clear photos showing the issue

After verification, we will arrange a replacement or refund at no additional cost to you.

7. Contact Information

For return requests, questions, or support, please contact:

📍 One Stop Propane
2 Jericho Tpke, Mineola, NY 11501, USA
📞 Telephone: +1 (—) ————
💬 WhatsApp: +1 (—) ————
✉ Email: info@sunocopropanelp.com

Our Commitment

This policy is designed to ensure:

  • Safe handling of regulated propane products

  • Transparent and fair return and refund procedures

  • Compliance with DOT and NFPA standards

  • Alignment with Google Merchant Center requirements

We appreciate your business and are committed to supporting a safe, secure, and reliable purchasing experience.