Return & Refund Policy
Last Updated: July 2026
At Propane LP At Sunoco Station, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
Returns may be requested within 28 calendar days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original parts, accessories, and packaging.
- Be accompanied by proof of purchase (order confirmation or invoice).
- Meet all applicable shipping and transportation requirements.
For propane tanks, only empty tanks that are safe for transportation may be eligible for return where permitted by applicable regulations.
Non-Returnable Items
The following items are not eligible for return:
- Used products.
- Filled propane tanks or cylinders.
- Custom-made, special-order, or personalized products.
- Clearance or final sale items.
- Products damaged through misuse, improper installation, or normal wear and tear.
How to Request a Return
To request a return, please contact us within the 28-day return period.
Email: return@sunocopropanelp.com
Please include:
- Order number
- Reason for the return
- Photos of the product and packaging (if the item is damaged, defective, or incorrect)
If your return is approved, we will provide return instructions. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the return is due to our error or a verified defective product:
- Customers are responsible for return shipping costs.
- Returned items should be packaged securely to help prevent shipping damage.
- We recommend using a trackable and insured shipping service for your protection.
Returns received damaged due to inadequate packaging or shipment may not qualify for a refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Refunds are typically processed within 7–11 business days, depending on your payment provider.
- Original shipping charges, if any, are non-refundable unless the return is the result of our error.
Restocking Fee
A 15% restocking fee applies to customer-initiated returns that are not the result of an incorrect, damaged, or defective item.
No restocking fee will be charged if the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.
Contact Us
Propane LP At Sunoco Station
2 Jericho Tpke
Mineola, NY 11501, USA
Phone: +1 (650) 532-3172
Email: info@sunocopropanelp.com
Policy Updates
We may update this Return & Refund Policy from time to time. Any changes become effective immediately upon publication on this website.